• Broadband Connection to the Internet
• Internet Explorer 5.5 or later
• Unreal Media Player 5 (Download)
• Microsoft Silverlight 3 (Download)
• Adobe Reader for viewing Condition Reports (Download)
• Pentium III processor or similar with at least 128 MB memory
• Windows 98 or later
• Screen resolution of at least 1000x720
• Firewall IP opened on Http Ports 943 and 4502

It is now over 4 months since SMA launched its successful online auction format. The high volume of online activity at SMA’s online auctions from remote buyers clearly shows that many buyers across the country are reaping the benefits of this cutting edge technology including:

• Elimination of cost associated with travel to and from the auction house.
• Not losing a morning, afternoon or a full day out of the office.
• Viewing stock and all the vehicle condition reports well in advance of the sale in the comfort of your office or at home.
• Setting an alarm against the specific lots of interest.
• Provision of accurate Glass & Cap Guide Figures (Calculated at the exact mileage) at your fingertips. No more rushing to guide a vehicle at the last minute.
• Ability to bid on vehicles located at any SMA site from the comfort of your home/office.

As our online offering reaches its next stage of development SMA is now introducing a competitive Online Buyers Fee of £25.00 Plus Vat per lot purchased from the 1st September 2009.

We are always interested in your feedback so if you have any comments or queries in relation to our online auctions please email David Edgar at davide@smag.co.uk

• Do not download anything whilst bidding as this may affect the performance of Live Bid on your PC
• Avoid having multiple browser windows open as this may also affect performance
• Prior to bidding, view the sales catalogue for the auction that you intend to participate in so that you know what is being auctioned

• How do I set an alarm for a lot

If you would like to be warned when a lot you are interested in is about to be offered for sale, click on the "Set Alarm" button in the catalogue listing. The colour of the button will change from blue to red indicating that the alarm has been set. You can view any alarms you have set by going to the "My Account" page.

• How do I register for a Live Auction?

Contact SMA Auctions and provide your full details

• I've forgotten my Username or Password

Contact SMA Auctions who will be able to provide you with the details

• My contact details are incorrect and I want to change them

Contact SMA Auctions who will be able to change them for you

• When I open Live Bid, I cannot see the auction taking place

Ensure that you have both the Unreal Media Player 5 and Silverlight 3 installed. Additionally, there may be a communications problem - Press F5 to refresh the page. If the problem persists contact SMA Auctions

• When I open Live Bid, I can see the auction taking place but cannot participate in it

There may be a communications problem - Press F5 to refresh the page. If the problem persists contact SMA Auctions

• I can see the auction taking place but cannot hear the auctioneer

Check the sound settings on your computer

• I cannot submit a bid as the "Bid" button is greyed out

Bidding may not have started. Additionally, check any messages displayed on the screen for a more specific reason